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A Lesson in Customer Support?

When customer service startup GetSatisfaction first launched I was initially skeptical. It seemed like a good way of leaving customer support requests to be solved in a peer-supported way allowing you to provide little or no official support. However, it soon began to pickup larger support products such as Twitter which still seems to be [...]

Yet Another iP***** post

I realise everyone is sick of hearing about the iPod Touch / iPhone version 2 firmware updates however I felt that I would happily ignore that so I could share a few things with you. About 36 hours after reading about various iPhone users receiving their updates via links sent over twitter I noticed the [...]